FAQ

Frequently Asked Question

What printing method do you use?

All our garments are professionally screen printed to a very high quality. Probably best not to tumble dry your shirts and to wash them inside out. 

How do pre orders work?

We run pre orders for a specific time frame. Usually 9 days, but we have done a 2 week pre order in the past, and sometimes just 72 hours. Pre orders work so you’re guaranteed to get your size, so you don’t have to just try your luck when we have leftovers ready to ship, as they can sometimes sell out quite quickly!

Payment is taken straight away. Once the pre order ends, we give a 3-5 week window to when we have the items and they’re ready to ship. We can sometimes run into delays. Whether it’s a hold up at our printers or a delay in getting the blanks, these things happen which can pause production. We address all updates to our Instagram stories so keep your eyes peeled! Or feel free to email us if you want an estimated time of arrival. 

Do you ship worldwide?

Yes we do! Please understand that due to the pandemic, shipping has been very slow. We ship via Royal Mail first class. Items sent within the U.K. aren’t sent tracked, unless this is something you’ve requested. If you want tracked shipping, send us an email once you’ve placed your order, and we’ll amend your postage costs. 

Large/heavy parcels and parcels with a lot of value being sent overseas will be sent tracked. Please send us an email and we’ll get you’re tracking number sent to you. Please be aware that we use a drop and go service. And even though we’ve asked for certain items to be sent tracked, they can sometimes slip through and have no tracking information. Please bare this in mind! 

Current time frames for shipping:

U.K: 2-7 days

Europe 2-3 weeks

America: 3 weeks+ (we had one item take 3 months for no reason)

Rest of world: 2 weeks plus. 

These are estimated shipping times. Obviously with the pandemic things have slowed down and it’s hard to give an accurate time frame. 

What brand of blanks do you use?

For the short sleeves we use either Gildan Heavy Cotton or Gildan Hammer, depending on size. These stock from sizes Small-5xl

For the long sleeves we use Gildan Heavy Cotton or Gildan Hammer depending on sizes. At the moment, due to Brexit and the pandemic, these sizes are only stocked from Small-XL. We’re hoping over time that stock levels will return to normal. 

For sizes XXL-5XL long sleeves, we’re using another similar brand. Although the material isn’t as heavy as Gildan, they’re very similar in sizing and also have the cuffed sleeve and neck line. If you’d like any more information, feel free to message us. 

Can I combine postage?

If you have bought a pre order item, and then purchased a ready to ship item and would like to combine your shipping, we’d be happy to do so! Just send us an email with both order numbers, and we’ll do a partial postage refund. 

Do you guys accept returns?

If you’re not happy with your item in any way, we’re happy to accept a return. This will all be dependent on the item being sent back to us first in perfect condition.